The system will inform you that you lost connection and force you to log back in. Your warrant will be saved up until the point you lost internet service.
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Please call our office at 866-297-5155 or email us with your question at sales@cloudgavel.com.
Most Popular FAQs
What is CloudGavel?
A web-based electronic warrant system providing state and local jurisdictions the capability of electronically creating, digitally approving, serving, recording and tracking many types of warrants.
What is the process for gathering the electronic signatures?
CloudGavel uses encrypted block signatures with an underlying watermark which can only be created by our system. This gives extra protection of document authenticity.
What happens if I lose the internet connection while typing?
What about security? I'm told the cloud isn't safe.
24 hours a day and 7 days a week, security mechanisms that do packet inspection prevent service outages from drone computers. Then the intrusion defense system monitors all users for commonly used hack attempts, which are updated daily. Each users connection is scanned for viruses and CloudGavel itself is scanned. A final level defense is within our secure certificate. When you connect to CloudGavel our connection is swapped to secure as you will see in your browser with a lock appearing and the address bar changes color. As you use CloudGavel, everything you see or type is encrypted from prying eyes on the Internet.
Does the system have a backup in the event our officers are in an area that does not have internet connectivity?
No. You must have an internet connection in order to access the CloudGavel system.
Can CloudGavel be installed locally instead of running in the Cloud environment?
Yes. The client can install the CloudGavel application on a client’s local network very easily. Our team will be available to help with any issues that may arise during the installation process.
Can CloudGavel's owners, employees, or affiliates gain access to my information through the use of backdoors or intentional access?
No. Programmed access restrictions have been built into CloudGavel which prevents any unauthorized access to the data. Passwords are encrypted in the database beyond our ability to see them. The database and file system is also separated to the point that no one programming team can manipulate them. CloudGavel has incorporated closely monitored transaction logs of all administrative actions taken inside of the system.
If there is a storm in the middle fo processing a warrant and the electricity goes out, what happens to the information we entered?
There is an auto-save feature in CloudGavel that will save your data every 60 seconds as you are working on a warrant. When power is restored, you can log back into CloudGavel and continue working from last auto-save point.
What happens if I can't find a particular Charge/Code?
The Charge section is a free text section. If the desired charge code and/or title do not appear, you can manually type in the charge/code.
What is the process for implementation?
When we have a signed contract, we will begin setting up the user groups and individual accounts. Once we get the go-ahead, we will then activate all the account and users can begin using CloudGavel.
Why choose the cloud to host CloudGavel?
Cloud computing provides CloudGavel with four core components: Resiliency, Redundancy, Scalability, and Elasticity. Embracing the cloud was mandatory as it provides our customers with access to CloudGavel without downtime. When you need CloudGavel, the cloud makes sure it is there.
Are there any special maintenance requirements?
For clients that choose the hosted method on our AWS servers, there are almost no maintenance requirements. AWS provides fantastic support for their environment from a hardware perspective. The majority of our maintenance is in regards to the software itself. We are very active in pushing new updates and features to the software on a monthly basis.
How long does it take to get the system up and running after signing up for CloudGavel?
Generally, within 24 hours of getting signatures, the user accounts will be live and the system can be operational. Training will be provided and training length depends on the user’s prior computer knowledge.
Can CloudGavel still be used if you have a poor internet connection?
Yes. However, it is recommended that you type your probable cause statement into Word or Notepad and then copy/paste it into CloudGavel. This will prevent you from having to retype the statement in the case you lose connection while typing it into CloudGavel.
What is the advantage over telephone warrants and other technical means such as radio, fax, email, video conference, or text message?
CloudGavel goes way beyond the capabilities of the listed technologies. For the most part, CloudGavel has incorporated most of these existing technologies into its overall solution. GloudGavel also delivers real-time process tracking, record keeping, document sharing, and user management.